Spin Kings Casino terms and conditions

At spinkingscasinouk.co.uk, this page sets out the conditions governing Spin Kings Casino accounts and gambling services. Questions concerning the content of this page can be addressed to [email protected].

Eligibility and country restrictions

Spin Kings Casino requires a minimum age of 18, or a higher age where local law requires it. Players must be legally entitled to gamble in their place of residence and their current location. Each person may hold only one account, for personal use, and must not share it with anyone else.

The United Kingdom appears in Spin Kings Casino’s prohibited jurisdiction list. This restriction applies both to residents and to people currently in the country. They are prohibited from using the casino’s services. Breaching the restriction can bring immediate suspension or closure. Breaching the account eligibility declarations can also result in winnings being forfeited.

Spin Kings Casino states that it holds a licence issued by the Curaçao Gaming Authority and operates under Curaçao law. This statement does not remove the casino’s United Kingdom restriction.

Account currency and security

Spin Kings Casino accounts use GBP, with no option to change the account currency or maintain several currencies in one account. Deposits made in another currency undergo conversion at internal rates, which may differ from market rates. Conversion costs and exchange movements can affect the resulting amount.

Keep login credentials secure and report suspected unauthorised access to casino support immediately. Account activity is treated as activity carried out by the account holder. False identities, shared accounts and attempts to gain an unfair advantage through automated tools are prohibited.

Verification and funding checks

Spin Kings Casino can verify identity at registration, before a payment or later in the account relationship. Requested evidence can include identification, proof of residence and documents establishing the origin of funds. Further checks may involve a photograph holding identification or a live video call. Previously completed checks do not prevent additional requests.

The identity policy requires checks at account creation, when cumulative transactions reach €2,000 or an equivalent amount, at the casino’s discretion and when activity raises suspicion. Withdrawals require identity verification and a completed customer questionnaire. The transaction threshold does not provide an exemption from verification below that amount.

For enhanced verification, the deadline for supplying documents is one calendar month after the process begins. Failure can result in lost winnings, restricted access or account closure. Deposits, play and withdrawals may be paused while checks remain incomplete.

Deposits and withdrawals

Payments must come from an account belonging to the player. Withdrawals normally return through the original deposit account unless another arrangement is specified. Payments to another person and transfers between players are prohibited.

Cashout requests must use the casino’s withdrawal process. Requests by telephone, email or other routes are not accepted. Processing depends on the payment method and may take up to three working days, subject to verification and security checks. The casino may divide a withdrawal into separate payments. Applicable transaction charges are disclosed before the transaction begins.

Before withdrawal, qualifying bets must total at least the amount deposited since registration. Void bets, cancelled bets and bonus bets do not count. The casino may allow an earlier withdrawal at its discretion after extra checks, with a percentage processing charge. Additional individual wagering conditions can apply.

Bonuses and account inactivity

Bonuses carry their own wagering, expiry and withdrawal conditions. Bonus funds and related winnings remain unavailable for withdrawal until the relevant conditions have been fulfilled. Unless expressly allowed, only one promotion can be used at a time. Failure to meet the conditions within the allowed period may lead to loss of the bonus and its winnings.

An account becomes dormant after 12 consecutive months without activity such as deposits, withdrawals or gameplay. The casino makes reasonable efforts to notify the player before charging. A positive dormant balance attracts a monthly fee equivalent to €10, continuing until activity resumes or the balance runs out. Charging stops at zero, when closure is possible.

Complaints and dispute resolution

Submit casino complaints to its support team with your name, account identifier and a complete explanation. Game result complaints have a seven-day deadline after the event. Other complaints, including withdrawal problems and account restrictions, have a 30-day deadline. Management review can be requested if support does not resolve the issue satisfactorily.

After the internal process, an unresolved complaint can go to Egis-ADR without an additional charge. Admission remains subject to its criteria, and incomplete internal complaints or matters already considered elsewhere may be refused. The casino terms set 90 days from referral for completion. The decision binds both parties, with only one such process per complaint, without removing rights under applicable law.

The casino terms apply Curaçao law and give its courts exclusive jurisdiction, while reserving the casino’s right to pursue enforcement elsewhere. They also impose a separate one-month limit for bringing claims, after which the terms treat them as waived.