Privacy and personal information

At spinkingscasinouk.co.uk, this page explains the handling of personal information connected with Spin Kings Casino. For correspondence concerning this page or spinkingscasinouk.co.uk, use [email protected]. Casino account data and requests concerning its use belong with Spin Kings Casino’s privacy or support team.

Information connected with an account

Spin Kings Casino collects registration details such as a telephone number, email address, password and information establishing age. Additional identity details can include residence, nationality and language preferences. Identification checks may require a full name, identity documents, address evidence and records showing the source of money.

Checks can also involve information about political exposure, sanctions, beneficial ownership and photographic or video verification. Records relating to fraud, criminal investigations or self-exclusion may be processed. Without required information, registration or continued access to casino services may not be possible.

During account use, Spin Kings Casino records sessions, gambling activity, deposits, withdrawals and security settings. Payment information includes the method used and transaction details. Its privacy policy describes bank and payment card numbers as processed once for withdrawals rather than stored.

Messages, uploaded documents, chat records and support calls may also form part of its records. Calls can be recorded for training, quality control and dispute handling. A caller who does not agree to recording can end the call and use another available contact channel.

Purposes and grounds for processing

Spin Kings Casino uses personal information to operate accounts, process transactions, assist customers and handle complaints. It also uses records to verify identity, investigate fraud, meet reporting requirements and manage gambling restrictions. Processing can support legal claims and the protection of its services against misuse.

The grounds described for these activities include carrying out the customer contract, fulfilling legal duties, legitimate interests and consent where required. Identity and transaction monitoring can continue throughout the customer relationship. Restrictions on gambling and self-exclusion records form part of the casino’s responsible gambling arrangements.

Marketing preferences

Spin Kings Casino may use account activity and stated preferences to personalise offers and communications. Marketing consent is optional. Refusing it does not itself remove access to services. Preferences can be changed through account settings, customer support or the unsubscribe instructions included in a message.

Personalised online advertising can also use cookies and related technologies where permitted and with consent when required. Rejecting personalised advertising changes how adverts are selected, rather than necessarily stopping all adverts.

Sharing and transfers

Recipients may include regulators, law enforcement, tax authorities, professional advisers and service providers. Healthcare authorities may receive information when requested by the player or on their behalf in connection with responsible gambling. Group businesses and a purchaser following a business transfer may also receive data.

Payment providers act as separate controllers and can carry out their own identity checks. With consent, selected commercial partners may receive aggregated information, including cookie-related data. Sports governing bodies may receive information during investigations involving match manipulation, fraud or money laundering.

International transfers may involve safeguards such as standard contractual clauses or another permitted transfer ground. Further information about the safeguards can be requested from the casino.

Retention periods

Spin Kings Casino generally keeps customer information while an account remains active. Its privacy policy sets a minimum of six years from collection for contract-related records. Identity checks and transaction monitoring records remain for at least five years after the relationship ends. Authorities may require up to five additional years for financial crime prevention purposes.

The privacy policy gives complaint and petition records a minimum retention period of two years from registration. The casino terms separately require complaint and dispute communications to remain on record for at least five years. These are distinct stated requirements, rather than a promise that every complaint record is deleted after two years.

Marketing records are retained until you withdraw consent or object to their use. Other lawful grounds can require continued retention. Cookie-related retention is addressed on the cookies page.

Privacy requests

You can request access to personal information, correction of inaccuracies and deletion where the applicable conditions are met. Other rights include restricting processing, objecting to processing based on legitimate interests and withdrawing consent. Withdrawal does not invalidate earlier processing that relied on that consent.

Where processing rests on consent or a contract, portability can be requested, including transfer to another organisation when technically feasible. For automated individual decisions, you can give your views, challenge the outcome and request review by a person. An unresolved privacy complaint can be taken to the data protection supervisory authority in your habitual place of residence.